Refund Policy
GiftsnWishes
Effective Date: [Insert Date]

At GiftsnWishes, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we offer a refund policy to ensure a smooth and transparent process.

Eligibility for Refunds

To be eligible for a refund:

  1. The request must be made within 7 days of receiving the product.
  2. The product must be unused, undamaged, and in its original packaging.
  3. A valid proof of purchase, such as an order receipt or invoice, must be provided.

Non-Refundable Items

Refunds are not available for the following:

  • Personalized or custom-made items.
  • Products marked as non-returnable during the purchase.
  • Items damaged due to misuse or mishandling after delivery.
  • Sale or clearance items.

How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our support team at support@giftsnwishes.com or call us at [Insert Phone Number].
  2. Provide the following details:
    • Order number or proof of purchase.
    • Reason for the refund request.
    • Photos of the product (if applicable).

Our team will review your request and guide you through the next steps.

Refund Process

  1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  2. Approved refunds will be processed within 7-10 business days, and the amount will be credited to your original payment method.

Shipping Costs

  • If the return is due to our error (e.g., incorrect or defective product), we will cover the return shipping costs.
  • For other returns, the customer is responsible for the shipping charges.

Exchanges

We currently do not offer direct exchanges. If you wish to replace a product, you must return the original item and place a new order.

Contact Us

For any questions or assistance regarding refunds, please reach out to:

We appreciate your understanding and look forward to serving you better!